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General Questions:
Domain Names:
Virtual Tours:
I already have web service through my
real estate company. Why do I need you?
With R.E. Web Service, you receive your very own
independent web site which has your own unique domain name attached
to it. This is the best way to create your online presence and provide
the highest level of professionalism.
Currently, you might be telling your clients to visit the company
web site and then navigate through to "agents", then to
your specific area of their site. This is far too confusing for
most people, who simply want to access your details and review your
properties. They want a name that is easy to remember and easy to
access.
R.E. Web Service provides a quick and easy way to be able
to make changes to your web site anytime! Once you receive a new
listing and need to update your site, you simply login and add the
new property! You will never have to worry about calling a webmaster
or contacting anyone in your office to make these changes to your
web site. You can make these changes anytime and from any computer
with Internet access! With R.E. Web Service, you can also make unlimited
changes completely free of charge!
Your web site will always be referenced by your own unique domain
name. As long as your clients know your name, they can access your
website and start reviewing your properties!

How will having my own web
site enhance my marketing capability?
Having your own personalized web site will greatly enhance
your marketing capability in a number of ways. First, it will enable
you to consolidate all of your properties/listings in one, easy
to access location for any prospective client to see at any time.
Second, you will be able to put your domain name (www.yourname.com)
on every form of advertisement you use (your business cards, yard
signs, letterhead, etc.) which will allow anyone to access your
web site 24 hours a day. Finally, it will display an additional
aspect of professionalism for all prospective clients to see.
Can I access both www.mydomain.com
and mydomain.com?
Yes, both web URL's will always display in all web browsers
when anyone accesses your web site.
Will I completely own my domain
name?
Yes, you completely own your domain name. Our domain services
all you to complete the registration process and specify all contact
details and records.
If I cancel my account, can I take my content
with me?
Unfortunately, since our custom web sites are proprietary
and run specifically on our servers, the content must remain with
us on these systems and is unavailable to transfer.
Can I setup additional e-mail accounts for
my friends and family?
Yes, you can create 5 e-mail accounts (POP3) with
your web site. Your entire account has a total of 50 megs of space
available to it. You can also setup e-mail aliases. If you need
"webmaster", "sales" and "info" for
your domain to forward to only one account, this can easily be configured
using your browser based control panel.
POP3 (Post Office Protocol 3) is the most recent version of a standard
protocol for receiving e-mail. POP3 is a client/server protocol
in which e-mail is received and held for you by your Internet server.
Periodically, you (or your client e-mail receiver) check your mail-box
on the server and download any mail. POP3 is built into Outlook
Express and Eudora. It's also built into the Netscape and Microsoft
Internet Explorer browsers.

When do you charge my credit card for my
monthly fees?
Monthly payments are processed on the first of every month.
How am I Billed?
R.E. Web Service invoices you via e-mail. All billing invoices
will be sent by e-mail 10 days prior to the first of the month.
The invoice will be sent to the contact e-mail address you have
on file with us. Please be sure to update this e-mail address whenever
needed to avoid any late fees.
We accept Visa, Mastercard, Discover, American Express, Bank Wire
Transfers, Company Checks, Personal Checks, Money Orders, Electronic
Checks, and Cash. You can opt to have your credit card charged every
month, using our free AutoPay
service.
Can I pay by check?
Yes. You can use our checking account payment form when
you order your account.
Do you offer an annual payment
plan?
Yes, all accounts are offered in monthly or annual payment
plans.
Do I get web site statistics
with my account?
Yes, all accounts come with web site statistics which can
be accessed through your control panel.
Can I register my domain name
for longer than 1 year?
Yes, you can register domain names for up to 10 years. When
you proceed with our registration page, you can choose the length
of registration.
Do you offer web based e-mail?
Yes, all accounts receive the "Squirrel Mail"
web based e-mail program.
Can I use my own e-mail client
(Outlook Express, Eudora)?
Yes, since your e-mail accounts are POP3, you can use all
types of e-mail clients to send/receive messages. You also have
the choice to use our web based e-mail (Squirrel Mail), as well.
Do you offer an automatic payment
option?
Yes, you can choose the free AutoPay
option when you order your account. Paying your recurring bill has
never been easier. With R.E. Web Service's AutoPay
(automatic bill payment) service, the amount of your bill is automatically
charged to your credit card on the payment due date. This free service
eliminates check writing, postage, and late fees.
How soon will my account be
ready?
We will setup your new account within 24 hours after receiving
your order.

Is my payment refundable?
We encourage you to review our demo
accounts and review it thoroughly before placing an order.
For further details, please review our Terms
of Service.

I already have my own domain
name, can I still use your service?
Yes, if you already have your own domain name, you can still
use our services. The only thing you will need to do is change your
nameservers with your current domain registrar (Network Solutions,
Dotster, Register.com, etc). You will need to update these to:
NS1.FASTDNS.NET
NS2.FASTDNS.NET
You can make these changes here:
Network Solutions:
https://www.netsol.com/en_US/manage-it/index.jhtml
Dotster:
http:/www.dotster.com
Register.com:
http://mydomain.register.com/index.cgi?1|3421637861|
Do you offer technical support?
Yes, we offer 24/7 technical
support via e-mail. We guarantee a 24 hour response time
for all technical support related inquiries.

What is an e-mail client?
An e-mail client is an application that will manage your
online electronic mail. There are many different clients (applications)
that are available, such as Outlook, Eudora, and Netscape. Just
like FTP, e-mail is independent of the software you use to access
it.
To send e-mail, you must have a valid e-mail address to send to.
An e-mail address consists of a username, as well as a domain name
that user is located at. For example, if "Joe" has an
account with Earthlink, his e-mail would be "joe@earthlink.net."
E-mail addresses are always in the format of "User"@"domain".
Domains always end with a ".com", ".org", or
another ".something."
In addition to a valid e-mail address, your e-mail must also have
a subject, as well as some content (the actual message). When you
compose an e-mail, your e-mail client will ask you for this information.
The subject is simply a brief description of what your message is
about. This helps the recipient better sort and manage their incoming
mail. The content is whatever you want to communicate. This you
would write just like a letter that you would send through the regular
postal service.
Once you have set up you e-mail client, you can check for new e-mail.
When you check for mail, you e-mail client connects to you mail
server and downloads any new messages. If you had any messages waiting
to send, you e-mail client will send these as well. This downloading
and sending are the most important parts of any e-mail client. Beyond
this, an e-mail client can help you to organize you e-mail, address
book, and other methods of communication. These "extras"
are what makes one mail client better then another.

What are name servers and how
do I change them?
The Internet is simply a huge network of computers. Each computer
on a network must have an address. This is a lot like the address
of your home or business. When you type in a domain name like yahoo.com,
your computer will connect to a Name Server to find out what the
numerical address of yahoo.com is. Internet addresses look like
4 groups of numbers, separated by 3 periods. For example, the address
of "rewebservice.com" is 65.18.129.146.
There are thousands of different name servers on the Internet.
Depending on who you registered your domain with, or where your
web site is hosted, your domain could be on any one of these servers.
If your domain is on one of R.E. Web Service's name servers, you
can click
here to make those changes. Click the "login"
link and you will be able to manage your domain.

Do you offer search engine submission
services?
Yes, we have a full line of marketing
services for your website. Click
here to review them!

May I view your Terms Of Service?
The R.E. Web Service terms of service (TOS), including policy
and service guidelines, are available online at: Terms
of Service
How do I transfer my domain name?
You can transfer your domain name to R.E. Web Service at this transfers
page.
How do I get started?
Simple! Just fill choose a package from our New
Account Order Page! You will receive details shortly afterwards
about how to proceed with your new R.E. Web Service account!
How do I create Virtual Tours?
If you choose the Full
Service Solution, the virtual tours are actually created
for you. Just fill out the details on the order page and they will
call you to setup an appointment. We come out to your listing and
take digital pictures of your property, then a few days later they
email you a link to your online virtual tour. Its really convenient
and the virtual tours look amazing! Click here
for the overview of the Virtual Tour packages.
What are the different types of Virtual
Tour packages?
It completely depends on what you can do on your own. If
you have a digital camera and like taking pictures of your properties,
you can buy option #2 which is a monthly based package which includes
virtual tour software and allows you to create an unlimited amount
of tours.
Or, if you are very busy and want R.E. Web Service to take care
of everything, go with the option #1 and for only $89.95/Tour they
will come to your property and do everything for you! You can review
the three different Virtual Tour packages here.

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