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Frequently Asked Questions

Thank you for visiting R.E. Web Service! In our efforts to serve you better we have developed a list of our most Frequently Asked Questions.

Please review this list and if you have any unanswered questions, feel free to contact us directly.


Quick List for our FAQ's:

General Questions
Domain Names
Virtual Tours

 

 

 

General Questions:

Domain Names:

 

Virtual Tours:

 

I already have web service through my real estate company. Why do I need you?
With R.E. Web Service, you receive your very own independent web site which has your own unique domain name attached to it. This is the best way to create your online presence and provide the highest level of professionalism.

Currently, you might be telling your clients to visit the company web site and then navigate through to "agents", then to your specific area of their site. This is far too confusing for most people, who simply want to access your details and review your properties. They want a name that is easy to remember and easy to access.

R.E. Web Service provides a quick and easy way to be able to make changes to your web site anytime! Once you receive a new listing and need to update your site, you simply login and add the new property! You will never have to worry about calling a webmaster or contacting anyone in your office to make these changes to your web site. You can make these changes anytime and from any computer with Internet access! With R.E. Web Service, you can also make unlimited changes completely free of charge!

Your web site will always be referenced by your own unique domain name. As long as your clients know your name, they can access your website and start reviewing your properties!

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How will having my own web site enhance my marketing capability?
Having your own personalized web site will greatly enhance your marketing capability in a number of ways. First, it will enable you to consolidate all of your properties/listings in one, easy to access location for any prospective client to see at any time. Second, you will be able to put your domain name (www.yourname.com) on every form of advertisement you use (your business cards, yard signs, letterhead, etc.) which will allow anyone to access your web site 24 hours a day. Finally, it will display an additional aspect of professionalism for all prospective clients to see.

 

Can I access both www.mydomain.com and mydomain.com?
Yes, both web URL's will always display in all web browsers when anyone accesses your web site.

 

Will I completely own my domain name?
Yes, you completely own your domain name. Our domain services all you to complete the registration process and specify all contact details and records.

 

If I cancel my account, can I take my content with me?
Unfortunately, since our custom web sites are proprietary and run specifically on our servers, the content must remain with us on these systems and is unavailable to transfer.

 

Can I setup additional e-mail accounts for my friends and family?
Yes, you can create 5 e-mail accounts (POP3) with your web site. Your entire account has a total of 50 megs of space available to it. You can also setup e-mail aliases. If you need "webmaster", "sales" and "info" for your domain to forward to only one account, this can easily be configured using your browser based control panel.

POP3 (Post Office Protocol 3) is the most recent version of a standard protocol for receiving e-mail. POP3 is a client/server protocol in which e-mail is received and held for you by your Internet server. Periodically, you (or your client e-mail receiver) check your mail-box on the server and download any mail. POP3 is built into Outlook Express and Eudora. It's also built into the Netscape and Microsoft Internet Explorer browsers.

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When do you charge my credit card for my monthly fees?
Monthly payments are processed on the first of every month.

 

How am I Billed?
R.E. Web Service invoices you via e-mail. All billing invoices will be sent by e-mail 10 days prior to the first of the month. The invoice will be sent to the contact e-mail address you have on file with us. Please be sure to update this e-mail address whenever needed to avoid any late fees.

We accept Visa, Mastercard, Discover, American Express, Bank Wire Transfers, Company Checks, Personal Checks, Money Orders, Electronic Checks, and Cash. You can opt to have your credit card charged every month, using our free AutoPay service.


Can I pay by check?
Yes. You can use our checking account payment form when you order your account.

 

Do you offer an annual payment plan?
Yes, all accounts are offered in monthly or annual payment plans.

 

Do I get web site statistics with my account?
Yes, all accounts come with web site statistics which can be accessed through your control panel.

 

Can I register my domain name for longer than 1 year?
Yes, you can register domain names for up to 10 years. When you proceed with our registration page, you can choose the length of registration.

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Do you offer web based e-mail?
Yes, all accounts receive the "Squirrel Mail" web based e-mail program.

 

Can I use my own e-mail client (Outlook Express, Eudora)?
Yes, since your e-mail accounts are POP3, you can use all types of e-mail clients to send/receive messages. You also have the choice to use our web based e-mail (Squirrel Mail), as well.

 

Do you offer an automatic payment option?
Yes, you can choose the free AutoPay option when you order your account. Paying your recurring bill has never been easier. With R.E. Web Service's AutoPay (automatic bill payment) service, the amount of your bill is automatically charged to your credit card on the payment due date. This free service eliminates check writing, postage, and late fees.

 

How soon will my account be ready?
We will setup your new account within 24 hours after receiving your order.

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Is my payment refundable?
We encourage you to review our demo accounts and review it thoroughly before placing an order. For further details, please review our Terms of Service.

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I already have my own domain name, can I still use your service?
Yes, if you already have your own domain name, you can still use our services. The only thing you will need to do is change your nameservers with your current domain registrar (Network Solutions, Dotster, Register.com, etc). You will need to update these to:

NS1.FASTDNS.NET

NS2.FASTDNS.NET

You can make these changes here:

Network Solutions:
https://www.netsol.com/en_US/manage-it/index.jhtml

Dotster:
http:/www.dotster.com

Register.com:
http://mydomain.register.com/index.cgi?1|3421637861|

 

Do you offer technical support?
Yes, we offer 24/7 technical support via e-mail. We guarantee a 24 hour response time for all technical support related inquiries.

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What is an e-mail client?
An e-mail client is an application that will manage your online electronic mail. There are many different clients (applications) that are available, such as Outlook, Eudora, and Netscape. Just like FTP, e-mail is independent of the software you use to access it.

To send e-mail, you must have a valid e-mail address to send to. An e-mail address consists of a username, as well as a domain name that user is located at. For example, if "Joe" has an account with Earthlink, his e-mail would be "joe@earthlink.net." E-mail addresses are always in the format of "User"@"domain". Domains always end with a ".com", ".org", or another ".something."

In addition to a valid e-mail address, your e-mail must also have a subject, as well as some content (the actual message). When you compose an e-mail, your e-mail client will ask you for this information. The subject is simply a brief description of what your message is about. This helps the recipient better sort and manage their incoming mail. The content is whatever you want to communicate. This you would write just like a letter that you would send through the regular postal service.

Once you have set up you e-mail client, you can check for new e-mail. When you check for mail, you e-mail client connects to you mail server and downloads any new messages. If you had any messages waiting to send, you e-mail client will send these as well. This downloading and sending are the most important parts of any e-mail client. Beyond this, an e-mail client can help you to organize you e-mail, address book, and other methods of communication. These "extras" are what makes one mail client better then another.

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What are name servers and how do I change them?

The Internet is simply a huge network of computers. Each computer on a network must have an address. This is a lot like the address of your home or business. When you type in a domain name like yahoo.com, your computer will connect to a Name Server to find out what the numerical address of yahoo.com is. Internet addresses look like 4 groups of numbers, separated by 3 periods. For example, the address of "rewebservice.com" is 65.18.129.146.

There are thousands of different name servers on the Internet. Depending on who you registered your domain with, or where your web site is hosted, your domain could be on any one of these servers.

If your domain is on one of R.E. Web Service's name servers, you can click here to make those changes. Click the "login" link and you will be able to manage your domain.

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Do you offer search engine submission services?
Yes, we have a full line of marketing services for your website. Click here to review them!

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May I view your Terms Of Service?
The R.E. Web Service terms of service (TOS), including policy and service guidelines, are available online at: Terms of Service

 

How do I transfer my domain name?
You can transfer your domain name to R.E. Web Service at this transfers page.

 

How do I get started?
Simple! Just fill choose a package from our New Account Order Page! You will receive details shortly afterwards about how to proceed with your new R.E. Web Service account!

 

How do I create Virtual Tours?
If you choose the Full Service Solution, the virtual tours are actually created for you. Just fill out the details on the order page and they will call you to setup an appointment. We come out to your listing and take digital pictures of your property, then a few days later they email you a link to your online virtual tour. Its really convenient and the virtual tours look amazing! Click here for the overview of the Virtual Tour packages.

 

What are the different types of Virtual Tour packages?
It completely depends on what you can do on your own. If you have a digital camera and like taking pictures of your properties, you can buy option #2 which is a monthly based package which includes virtual tour software and allows you to create an unlimited amount of tours.

Or, if you are very busy and want R.E. Web Service to take care of everything, go with the option #1 and for only $89.95/Tour they will come to your property and do everything for you! You can review the three different Virtual Tour packages here.

 

 

 

 

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